Nomadly is a Spanish immigration consultancy firm providing professional guidance and case management services under Spanish immigration law. We support clients of all nationalities relocating to Spain and assist with applications submitted both within Spain and through Spanish consulates abroad. Our role is advisory and administrative. We prepare, review, and guide applications; however, final decisions remain exclusively with the relevant Spanish authorities.

Nomadly is an immigration consultancy providing professional guidance, document preparation support, and administrative case management under Spanish immigration rules and procedures.

We do not provide legal representation unless expressly agreed in writing and permitted by applicable regulations.

We do not make decisions on applications. All decisions are made exclusively by the relevant Spanish authorities (consulates, UGE, extranjería, police, etc.).

We cannot guarantee approvals, processing times, appointment availability, or outcomes.

We offer a one-time, 30-minute complimentary intake call for prospective clients. This call is designed to assess eligibility and explain our services. If a scheduled call is missed, it cannot be rescheduled. To receive dedicated and personalized guidance from your assigned advisor, clients must proceed with the initial service payment.

Non-Lucrative Visa

Digital Nomad Visa

Visa Renewals

Renewal services apply to residency authorizations previously granted.

Nota: Consular fees, if applicable, must be paid directly by the applicant.

Meetings: Each client is entitled to:

• One 45-minute welcome meeting
• Two additional 30-minute follow-up meetings

Additional meetings may be scheduled at €60 per session. Missed meetings count toward the three-session limit and are subject to availability for rescheduling.

Communication & Response Times

• All documentation must be uploaded via the client dashboard.
• Queries may be submitted through the dashboard or by email.
• Your Nomadly Advisor will respond within 48 working hours.
• Urgent requests are defined strictly as cases where a government-issued deadline is at risk of being missed.

Unless explicitly agreed in writing, the following services are not included:

• Tax advisory services
• Schengen visa applications or related document review
• Real estate search or rental/purchase negotiations
• Social Security registration or autónomo registration
• Obtaining public documents (criminal records, apostilles, corporate certificates, etc.)
• Residency card (TIE) processing after visa approval

Our engagement concludes once the visa or residency authorization has been granted, unless additional services are contracted separately.

To provide Services effectively, you agree to:

• Provide complete, accurate, and truthful information and documents
• Upload documents promptly and in the requested format
• Attend scheduled meetings on time
• Follow official instructions and deadlines
• Keep your contact details up to date

You acknowledge that delays or negative outcomes may result from incomplete documentation, late submissions, inconsistent information, or missed deadlines.

If we introduce or refer you to Third-Party Providers (e.g., sworn translators, insurers), you contract with them directly unless explicitly stated otherwise. Nomadly is not responsible for:

• Their performance, pricing changes, delivery times, or outcomes
• Appointment center availability (e.g., BLS)
• Courier delays or document losses in transit
• Government processing times and administrative delays

If required documentation is not submitted or communications go unanswered for 45 days, the case may be placed on hold. If more than six months pass before reactivation is requested, a €100 reactivation fee will apply.

You may request one (1) visa-type change during an active process, subject to feasibility. Additional changes may require supplementary fees.

Service fees are divided into two mandatory installments. Failure to complete payment may result in suspension of services and, if necessary, legal recovery proceedings.

As a general rule, payments made for services rendered are non-refundable. In exceptional cases, partial or full refunds may be considered at Nomadly’s sole discretion. By proceeding with payment, clients acknowledge and accept this refund policy.

Client documentation is stored securely for up to 10 months following service completion. Nomadly complies with applicable GDPR regulations and ensures appropriate data protection standards.

Nomadly operates strictly within the framework of Spanish immigration law. We cannot control, accelerate, or influence decisions made by consulates, immigration offices, or other public authorities. Processing times, appointment availability, and administrative delays are outside our control.

Successful immigration processes require timely client cooperation and adherence to official requirements.

To the maximum extent permitted by law:

• Nomadly shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profit/data/opportunity.
• Nomadly’s total liability for any claim related to the Services shall be limited to the amount you paid to Nomadly for the specific Service giving rise to the claim.
• Nothing in these Terms limits liability where it cannot be lawfully limited.

You agree to indemnify and hold Nomadly harmless from claims, losses, or expenses arising out of:

• false/inaccurate information or documents you provide
• your breach of these Terms
• your misuse of guidance provided by Nomadly

These Terms apply from the date you purchase Services until completion, termination, or expiration.

We may terminate or suspend Services if:
• you breach these Terms
• you provide fraudulent/false documents
• you engage in abusive or threatening conduct toward our team
• you fail to pay due fees

Nomadly is not liable for delays or failure to perform due to events beyond reasonable control (e.g., strikes, natural disasters, government shutdowns, system outages, appointment center closures).

We may update these Terms from time to time. The “Last updated” date will reflect the latest version. Continued use of Services after an update constitutes acceptance of the updated Terms.

For questions about these Terms, contact: hola@nomadly.es